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Samples policy

We recognise that it can be difficult to tell from a photograph, or a written description if a product is right for you.

Given this, we are happy to send samples where possible but do so under certain terms which are set out here.

 

Terms for prospective customers

  • A sample request is submitted here https://rosslyn.co.uk/sample-request/
  • Pre-payment is received; we will send you a proforma invoice which includes a link to pay by credit card.
  • If you return the sample(s) within 30 days of delivery, in good condition, we will credit the full amount you initially paid back to your card.
  • We do not expect clients to return confectionery samples.
  • We reserve the right to reject a sample request or limit the number of samples to ship.

Terms for existing customers

  • A sample request is submitted here https://rosslyn.co.uk/sample-request/
  • Samples are free of charge ONLY if they are returned within 30 days of delivery. Thereafter the cost of the non-returned samples, plus the initial shipping charge will be invoiced in full.
  • We do not expect clients to return confectionery samples.

Why do we work this way?

Managing our samples under these terms allows us to offer a more efficient sample service.

Previously, a large proportion of our samples were never returned nor charged for. With some 200-300 samples shipping per year this represented a significant cost which, given our competitive pricing, we are unable to absorb.