Our data privacy notice – your questions answered.
What do you regard to be ‘personal information’?
Any information which identifies a person in any context. This can be a name, email address or telephone number as well as any other data associated with an individual. For example, your business contact information is deemed to be personal information within the European Union’s General Data Protection Regulation.
Did this website collect my personal information without me knowing?
We deploy cookies that allow us to improve the user experience of our website. These include cookies sent from the online service providers, Google Analytics and AddThis. You can read about Google’s compliance policies at https://privacy.google.com/businesses/compliance and AddThis compliance policies at http://www.addthis.com/privacy/terms-of-service.
The following cookies are deployed during the use of our website:
|Cookie name||Cookie detail||Lifespan of cookie|
|Rosslyn website – Quote basket|
|RosslynQuotes||Stores the information of your requested quotes/samples. Does not store any personal information.||1 Month|
|Google Analytics – Website traffic tracking|
|_ga||Google Analytics: Used to distinguish between each website user session (anonymous info)||2 Years|
|_gat||Google Analytics: Limits the number of requests to the Google Analytics service for the user session||1 Minute|
|_gid||Google Analytics: Used to distinguish between each website user session (anonymous info)||24 Hours|
|AddThis – Article share tools|
|_atuvc||Allows you to see the updated blog article share count.||2 Years|
|_atuvs||Tracks your attempted and completed shares of blog posts.||30 Minutes|
We, as a company, do not deploy tracked advertising campaigns based on information collected via or distributed by, cookies.
What personal information do you collect and store?
We store the personal information you provide during the course of communication with us. Typically, this is your name, email address, telephone numbers and the content of all communication.
We first collect your personal information when you make an enquiry about a product or service, request a quotation or a sample. We may also collect, store and supplement your personal information from, for example, your ‘email signature’ which you elected to append to emails sent by you to us.
Where do you store my personal information, how secure is it and for how long do you store it?
We store your personal information on various computer servers, desktop computers and mobile devices located in multiple, physical locations. In some cases, your personal information is stored in systems which are provided to us by a third party i.e. a Customer Relationship Management database.
Each storage location is protected by security software with password protected user access only.
We retain your personal information until we are instructed by you not to do so or, we have decided that there is no legal or commercial need for retention. If we delete your personal information, we will follow the deletion process provided to us by our system providers.
Who do you share my personal information with and why?
We share part or all of your personal information with our suppliers for the purposes of providing the product, or service, you have engaged us to provide. In this context, a supplier is a third party, for example, a manufacturer, wholesaler or a courier company.
One of the most common reasons for sharing information with our suppliers is so that they can send goods to you directly, on our behalf. This saves time and allows us to offer you a reduced transport charge. Alternatively, all goods would have to be delivered to us first, only to be transferred on to you thereafter, at an additional cost.
Our suppliers are obligated to comply with all relevant data protection regulations.
We do not sell your personal information to third parties for marketing purposes.
Will you send me unsolicited communications?
We send promotional emails, and emailed reminders, to people who have provided their personal information to us. We regard such use of personal information as reasonable and within the boundaries of ‘legitimate interest’. Promotional emails contain information relating to new products and special offers. Email reminders serve to ‘follow-up’ quotes or to remind a customer of a previous purchase. i.e. ‘this time last year you purchased X’.
It is possible to unsubscribe from our promotional emails.
What happens if I do not provide my personal information to you?
If we do not know your name and email address we cannot send you a quotation or chat with you online.
Without knowing your postal address we cannot send you a sample or ship any goods to you.
If we do not have a contact telephone number, we can’t speak to you about issues relating to your enquiry or order.
What if I would like you to remove my personal information from your systems?
Please contact firstname.lastname@example.org if you wish us to remove your personal information.
What will you do if my personal information is compromised?
If we believe your personal information has been compromised or stolen, we will inform you within 7 days.
What if I have questions about my personal information?
Please contact email@example.com